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EMTEL - Emergency communications

An emergency can be anything from everyday incidents like traffic accidents or assault, to major incidents like aeroplane crashes or forest fires, to major disasters such as earthquakes or large-scale terrorist attacks. Emergency Communications - EMTEL - addresses a broad spectrum of aspects related to the use of telecom services in emergency situations.

Both public and private services benefit from the EMTEL work. These include emergency call services, caller location enhanced emergency services, telemedicine, the car industry, and specific public safety communication systems - to mention but a few examples.

ETSI is currently defining the user requirements for the four main areas of emergency communications:

  • communication from citizens to authorities/organizations (emergency calls)
  • communication between authorities/organizations (public safety comms)
  • communication from authorities/organizations to citizens (warning systems)
  • communication amongst citizens during emergencies

These user requirements will influence the development of the standards adopted by the ETSI members.

SC EMTEL Officials:
David Williams (Qualcomm UK), EMTEL Chairman
Peter Sanders (one2many) and Lars Olsson (MSB), EMTEL Vice Chairmen
Chantal Bonardi (ETSI),
EMTEL Secretary


GSC#18 (Global Standards Collaboration) has endorsed the updated report produced by the GSC Task Force on Emergency Communications for the second phase and has agreed to continue this Task Force in order to keep on completing the report with further countries and regions. You can download the report here.

You may also be interested to read the activity report of the Task Force the Convenor presented at GSC#18.

Should you like to participate please contact Chantal Bonardi, the Task Force Convenor

News column

Next Meeting:
23-24 June 2015 in Lannion (France)


Ongoing WIs:

- Rev. TR 102 180: Emergency call
- Rev. TS 102 900: European PWS
- TR 103 201: Total Conversation user guide (STF 489)
- TR 103 196: Emergency location
- TR 103 273:
Alerting libraries
- TR 103 335:
Alert message content accessibility